Privacy Policy
Last updated: 7 November 2026
Pace AI Solutions ("we", "us") is a New Zealand business operated by Patrick Pace. We build AI receptionists that answer phone calls for other businesses (our "clients"). This policy explains what personal information we collect, how we use it and the choices you have. We handle personal information in line with the New Zealand Privacy Act 2020.
Information we collect
- From people who call our clients: your name, phone number, address, the reason for your call, and any appointment details you give. Calls may be recorded and transcribed so the AI receptionist can respond and so we can check the quality of the service. Callers are told at the start of the call that they are speaking with an automated assistant.
- From our clients: business contact details and the information needed to set up their receptionist, such as services, opening hours and booking rules.
How we use it
- To answer calls, book appointments and pass messages to the business you called.
- To record enquiries in the client's booking and customer records.
- To fix problems and improve the service. Call logs we keep for this are reduced to the minimum needed and personal details are removed where practical.
We do not sell personal information and we do not use it for advertising.
Google user data
With the account owner's permission, our system connects to Google Calendar, Gmail and Google Sheets. We use this access only to check calendar availability, create bookings, record enquiries and send notification emails to the business. Our use of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data for advertising, we do not sell it, and we do not use it to train AI models.
Who we share it with
We use trusted service providers to run the service, including voice AI and phone providers, Google, and our server host. Some of these providers store or process information outside New Zealand (for example in the United States or the European Union). We only share what is needed to provide the service.
How long we keep it
Call and booking information is kept for as long as our client needs it to run their business, or until our service with that client ends. Quality-check call logs are deleted when they are no longer needed.
Security
We take reasonable steps to protect personal information, including encrypted connections, restricted access and keeping our systems up to date.
Your rights
You can ask to see or correct the personal information we hold about you. Email us at ppacecsbula@gmail.com. If you are not happy with how we handle your request, you can contact the Office of the Privacy Commissioner.
Changes
We may update this policy from time to time. The date at the top shows when it was last changed.